Terms of service

 

 

Last Updated: 23 August 2026

Welcome to Vivonu, operated by VIVONU, a South African private company registered under company registration number 2026/253949/07 and trading as Vivonu.

These Terms of Service govern your access to and use of our website, online store, customer-account services, products, services and related features.

By accessing our website, creating or using a customer account, submitting an order, making a purchase or otherwise using Vivonu's services, you agree to these Terms of Service together with our applicable Privacy Policy, Returns & Refund Policy, Shipping Policy, and any other policies or terms made available through our website.

Nothing in these Terms is intended to exclude, restrict, waive or replace any mandatory rights available to you under applicable South African law.

1. About Vivonu

Registered Enterprise Name: VIVONU
Trading Name: Vivonu
Enterprise Type: Private Company
Company Registration Number: 2026/253949/07
Country: South Africa

Registered Office:
43 Toronto Avenue
Polokwane
Limpopo
0700
South Africa

Website: vivonu.co.za
Customer Support Email: support@vivonu.co.za
Customer Support Telephone: +27 79 794 8079

Vivonu operates an online retail store offering products across categories that may include:

  • Wellness

  • Fitness and gym

  • Electronics

  • Baby and kids

  • Home and living

  • Office and workplace

  • Personal care

  • Lifestyle products

  • Other consumer products

Our product range may change from time to time.

2. Eligibility and Legal Capacity

By placing an order with Vivonu, you confirm that you have the legal capacity to enter into the relevant transaction or that you are acting with any authority or consent required by law.

You must provide accurate and complete information when:

  • Creating or accessing an account

  • Placing an order

  • Providing delivery information

  • Making payment

  • Contacting customer support

  • Requesting a return, refund or other remedy

You may not impersonate another person or use another person's account, identity or payment information without appropriate authority.

3. Using Our Website

You agree to use Vivonu's website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful purposes

  • Attempt to gain unauthorised access to our website, systems or customer accounts

  • Interfere with website functionality or security

  • Introduce viruses, malware or harmful code

  • Attempt to bypass website security measures

  • Scrape or automatically extract protected website content without authorisation

  • Interfere with another customer's use of the website

  • Provide deliberately false or misleading information

  • Use payment information without proper authority

  • Reproduce or commercially exploit protected Vivonu content without permission

Vivonu may restrict or suspend access where we reasonably believe our website, systems, customers or business are being abused, attacked or placed at risk.

4. Product Information

Vivonu takes reasonable steps to provide accurate information concerning products offered through our online store.

Product pages may include information such as:

  • Product descriptions

  • Images

  • Dimensions

  • Ingredients

  • Specifications

  • Features

  • Usage information

  • Compatibility information

  • Colours

  • Sizes

  • Variants

  • Availability

  • Pricing

  • Safety or usage instructions

Actual products may occasionally differ slightly from website images because of matters such as:

  • Lighting

  • Screen settings

  • Packaging updates

  • Manufacturer updates

  • Product improvements

  • Minor production variations

Where a difference is material, the matter will be handled in accordance with applicable consumer law.

Vivonu does not intentionally misrepresent the nature, characteristics, quality, benefits, availability or features of products offered for sale.

5. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not necessarily reserve the product.

Stock availability may change between:

  • Adding an item to your cart

  • Proceeding to checkout

  • Submitting payment

  • Payment authorisation

  • Processing the order

If Vivonu is unable to fulfil an accepted order because a product is unavailable, we will notify you and provide an appropriate remedy.

Depending on the circumstances, this may include:

  • Cancellation of the affected item

  • Cancellation of the order

  • An agreed alternative

  • A refund

Refunds for unavailable products will be handled in accordance with applicable law.

6. Prices and Currency

Unless clearly stated otherwise, prices displayed on vivonu.co.za are in South African Rand (ZAR).

Prices may change from time to time.

The price applicable to an order will generally be the price displayed during checkout when the order is submitted, subject to applicable law and genuine technical, system or typographical errors.

Where applicable, delivery charges, taxes and other fees will be disclosed during the purchasing process.

Vivonu will not intentionally impose undisclosed charges.

7. Taxes

Any tax that Vivonu is legally required to collect will be calculated or disclosed as required by applicable law.

The tax treatment applicable to purchases may change if Vivonu's tax obligations or registration status changes.

Nothing in these Terms should be interpreted as representing that a particular tax is included or charged unless this is reflected on the applicable product page, checkout, order confirmation, invoice or other transaction document.

8. Pricing and Technical Errors

Despite reasonable efforts, a product or service may occasionally display incorrect pricing, availability or other material information because of:

  • Typographical errors

  • Data-feed errors

  • System faults

  • Technical problems

  • Incorrect promotional configuration

  • Obvious display errors

  • Integration errors

Where a genuine material error is discovered before an order has been finally accepted or fulfilled, Vivonu may contact you and:

  • Ask whether you wish to proceed using the corrected information; or

  • Cancel the affected item or order where legally permitted.

If Vivonu cancels a paid order, any amount due for refund will be refunded appropriately.

Nothing in this section permits Vivonu to disregard consumer rights acquired under applicable law.

9. Promotions and Discounts

Vivonu may offer:

  • Promotional codes

  • Percentage discounts

  • Sale pricing

  • Bundles

  • Limited-time offers

  • Promotional gifts

  • Free or discounted delivery

  • Other special offers

Specific promotional terms may apply.

Unless otherwise stated:

  • Promotions are subject to availability

  • Discount codes have no cash value

  • Promotions may apply only to selected products

  • Promotions may have start and end dates

  • Discounts may not always be combined

  • Eligibility requirements may apply

  • Promotional stock may be limited

Where specific promotional terms are displayed with an offer, those terms form part of the applicable promotion.

Vivonu may amend or withdraw promotions where legally permissible, provided existing consumer rights are respected.

10. Placing an Order

Before submitting an order, customers should carefully review:

  • Products selected

  • Product variants

  • Quantities

  • Prices

  • Discounts

  • Delivery details

  • Contact information

  • Payment information

  • Shipping method

  • Delivery charges

  • Order total

Our checkout process is designed to provide customers with an opportunity to review and correct relevant information before finally placing an order.

Customers are responsible for checking the accuracy of their order information before submission.

11. Order Confirmation and Acceptance

When you submit an order, you are requesting to purchase the selected products.

You may receive an automated order-confirmation email or other message confirming that Vivonu has received your order.

An automated acknowledgement does not necessarily mean that an order has been finally accepted where additional payment, fraud, availability or fulfilment verification is reasonably required.

Subject to applicable law, an order may be declined, placed on hold or cancelled for legitimate reasons including:

  • Product unavailability

  • Payment failure

  • Suspected fraud

  • Unauthorised payment use

  • Material product-information errors

  • Genuine technical or pricing errors

  • Delivery restrictions

  • Legal or regulatory restrictions

  • Inability to fulfil the transaction

Where Vivonu cancels a paid order, amounts due will be refunded in accordance with applicable law.

12. Payment

Orders must be paid using payment methods made available during checkout.

Available payment methods may include third-party payment providers such as Yoco, PayPal, or other payment services made available by Vivonu from time to time.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by authorised third-party payment service providers.

Where payment processing is handled directly by an external payment provider, Vivonu does not intentionally store complete payment-card numbers, CVV codes or complete payment-card credentials on its own systems.

Payment providers may apply their own:

  • Security procedures

  • Privacy policies

  • Fraud-prevention procedures

  • Verification processes

  • Terms and conditions

Payment must be successfully authorised or confirmed before an order can be processed where applicable.

13. Payment Authorisation and Failed Payments

An order may not proceed where payment:

  • Is declined

  • Cannot be authorised

  • Is reversed

  • Fails security verification

  • Is flagged for suspected fraud

  • Is otherwise not successfully completed

Vivonu is not responsible for a payment provider or financial institution declining a transaction where that decision is made independently by the provider.

Customers may need to contact their bank or payment provider where a transaction is declined.

14. Fraud Prevention and Verification

To protect customers and Vivonu, orders may be subject to reasonable fraud-prevention, payment-verification or security procedures.

Vivonu or its payment providers may request additional verification where circumstances reasonably suggest:

  • Unauthorised payment use

  • Identity misuse

  • Fraudulent transactions

  • Suspicious purchasing activity

  • Unusual payment activity

  • Account compromise

An order may be placed on hold or cancelled where we reasonably believe completing the transaction could expose the customer, Vivonu or another person to fraud or unlawful activity.

Personal information processed for fraud-prevention purposes will be handled in accordance with our Privacy Policy and applicable law.

15. Shipping and Delivery

Vivonu will make reasonable efforts to dispatch and deliver orders according to the delivery information communicated during checkout and our Shipping Policy.

Delivery timeframes may be affected by circumstances including:

  • Courier delays

  • Public holidays

  • Severe weather

  • Incorrect delivery information

  • Remote delivery locations

  • Product availability

  • Warehouse operations

  • Supplier fulfilment

  • Transport interruptions

  • Customs or border procedures for international orders

  • Events outside our reasonable control

Delivery estimates are estimates unless expressly stated otherwise.

Customers are responsible for providing accurate and complete delivery information.

Products remain subject to applicable statutory rules concerning delivery and risk.

For current domestic shipping rates, free-delivery thresholds, estimated delivery times and further conditions, please refer to our Shipping Policy and the shipping options displayed during checkout.

16. Delayed or Unavailable Orders

Where an order cannot be delivered within the agreed or legally applicable timeframe, Vivonu will handle the matter in accordance with applicable law.

Where products become unavailable after an order is placed, Vivonu may:

  • Notify you

  • Offer an alternative where you agree

  • Cancel the affected product

  • Cancel the affected order

  • Provide a refund where required

Vivonu will not substitute a materially different product without your agreement.

17. Returns, Refunds, Replacements and Statutory Remedies

Returns, refunds, replacements, repairs and other remedies are governed by our Returns & Refund Policy and applicable South African law.

Vivonu's voluntary change-of-mind return period does not replace statutory consumer rights.

Vivonu does not generally offer change-of-mind exchanges unless expressly approved.

Depending on the circumstances, consumers may have statutory rights relating to:

  • Defective goods

  • Unsafe goods

  • Incorrect products

  • Misdescribed products

  • Damaged goods

  • Qualifying electronic transactions

  • Statutory cooling-off rights

  • Failed or delayed performance

Where applicable law permits or requires repair, replacement, refund or another remedy, Vivonu will provide the applicable remedy in accordance with those legal requirements.

Where applicable law gives the consumer the right to choose the remedy, Vivonu will respect that statutory right.

Please review our Returns & Refund Policy for further information.

18. Order Cancellations

If you wish to cancel an order before dispatch, contact Vivonu as soon as possible at:

support@vivonu.co.za

Vivonu will attempt to cancel an order that has not yet entered fulfilment or dispatch.

Cancellation cannot always be guaranteed once an order has been packed, fulfilled, dispatched or entered the courier network.

Where a statutory cancellation or cooling-off right applies, that right will be handled according to applicable law and our Returns & Refund Policy.

19. Wellness, Supplements and Health-Related Products

Vivonu may sell wellness, nutritional, supplement, fitness, personal-care and related products.

Information provided through the website concerning these products is intended as general product information and is not intended to substitute for professional medical advice, diagnosis or treatment.

Customers should:

  • Read product labels carefully

  • Review ingredients before use

  • Follow usage instructions

  • Follow recommended serving or usage directions

  • Review warnings and contraindications

  • Check for potential allergens

  • Seek professional advice where appropriate

You should consider consulting an appropriately qualified healthcare professional before using supplements where appropriate, particularly if you:

  • Are pregnant or breastfeeding

  • Have a medical condition

  • Are taking prescription medication

  • Are receiving medical treatment

  • Have known allergies

  • Have concerns about whether a product is suitable for you

Individual experiences with wellness and nutritional products may vary.

Vivonu does not guarantee that a wellness, supplement or nutritional product will produce a particular health, medical, fitness or lifestyle outcome.

Nothing in this section excludes any legal responsibility relating to:

  • Product safety

  • Product quality

  • Accurate product information

  • Lawful advertising

  • Mandatory consumer rights

20. Electronics, Baby Products, Fitness Equipment and Other Goods

Customers should follow applicable:

  • Manufacturer instructions

  • Assembly instructions

  • Safety warnings

  • Usage recommendations

  • Maintenance requirements

Where professional installation or assembly is reasonably required, customers should use an appropriately qualified person.

Damage caused after delivery by misuse, abuse, unauthorised alteration, improper installation or use contrary to applicable instructions may not qualify as a product defect, subject to applicable law.

Nothing in this section excludes statutory rights relating to genuinely defective, unsafe or incorrectly supplied goods.

21. Product Warranties

Certain products may include:

  • Manufacturer warranties

  • Supplier warranties

  • Vivonu warranties

  • Statutory warranties

Any express warranty is additional to mandatory statutory rights where applicable.

Warranty exclusions relating to misuse, abuse, accidental damage, improper installation or unauthorised alteration apply only to the extent permitted by law.

Where applicable legislation gives customers rights relating to defective, unsafe or poor-quality goods, those statutory rights remain available regardless of any additional manufacturer's warranty.

22. Intellectual Property

Unless otherwise stated, Vivonu's website and original content, including:

  • Vivonu branding

  • Logos

  • Text

  • Graphics

  • Website design

  • Original product presentation

  • Promotional materials

  • Original photography

  • Original videos

  • Layout elements

  • Other proprietary content

are owned by or licensed to VIVONU and may be protected by applicable intellectual-property laws.

You may use our website for normal personal shopping and informational purposes.

You may not reproduce, modify, distribute, republish, sell or commercially exploit protected Vivonu content without permission, except where permitted by law.

Third-party trademarks, product names, photographs and other intellectual property remain the property of their respective owners.

23. Reviews, Photographs and User Content

Customers may have opportunities to submit:

  • Product reviews

  • Ratings

  • Testimonials

  • Photographs

  • Videos

  • Questions

  • Comments

  • Other content

By submitting content, you confirm, to the best of your knowledge, that:

  • You have the right to submit the content

  • Your review reflects your genuine experience or opinion

  • The content does not unlawfully infringe another person's rights

  • The content is not deliberately false or misleading

  • The content does not contain unlawful, defamatory, discriminatory, abusive or harmful material

By voluntarily submitting content, you grant Vivonu a non-exclusive permission, subject to applicable law and privacy requirements, to display, reproduce and use that content for legitimate purposes associated with our store, products, customer communications and marketing.

Vivonu may moderate or remove content that is:

  • Unlawful

  • Fraudulent

  • Abusive

  • Irrelevant

  • Misleading

  • Spam

  • Infringing

  • Inappropriate

Vivonu will not intentionally manipulate reviews in a manner intended to materially mislead consumers.

24. Third-Party Services

Our website may integrate with or link to independent third parties including:

  • Shopify

  • Payment providers

  • Courier companies

  • Logistics providers

  • Social-media platforms

  • Analytics services

  • Marketing platforms

  • Customer-support services

  • External websites

  • Other technology providers

These providers may have their own terms, privacy policies and security practices.

Vivonu does not control independent third-party services.

Where a third party provides a service directly to you, that provider's applicable terms may also apply.

25. Privacy and Personal Information

Vivonu respects the privacy of customers and website visitors.

Our Privacy Policy explains how Vivonu collects, uses, stores, shares, protects and otherwise processes personal information.

Personal information will be handled in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable.

Privacy enquiries may be sent to:

support@vivonu.co.za

26. Customer Accounts and Account Security

Vivonu may provide customers with access to customer-account functionality.

Depending on the account system in use, sign-in may occur using secure authentication methods provided by Shopify or another authorised service provider.

Customers are responsible for taking reasonable steps to protect:

  • Their email account

  • Authentication codes

  • Devices

  • Account access

  • Personal information

You should not provide login codes, authentication links or other account-access information to unauthorised persons.

You should notify Vivonu if you reasonably believe your customer account has been accessed without permission.

Vivonu may temporarily restrict, secure or suspend account access where reasonably necessary to:

  • Prevent fraud

  • Protect a customer

  • Secure the website

  • Investigate suspected unauthorised activity

  • Protect personal information

27. Website Availability

Vivonu makes reasonable efforts to keep the website available and functioning correctly.

However, the website may occasionally be interrupted because of:

  • Maintenance

  • Technical faults

  • Security incidents

  • Hosting problems

  • Software updates

  • Integration failures

  • Network failures

  • Events outside our reasonable control

Vivonu does not guarantee uninterrupted website access at all times.

We may modify, maintain, suspend or temporarily restrict parts of the website where reasonably necessary.

28. Limitation of Liability

This section may affect your legal rights and should be read carefully.

To the maximum extent permitted by applicable law, Vivonu will not be responsible for losses arising solely from:

  • Circumstances reasonably outside our control

  • A customer's unlawful use of the website

  • A customer's misuse of a product

  • Unauthorised alteration of a product after delivery

  • Failure to follow applicable product or safety instructions

Nothing in these Terms:

  • Excludes liability that cannot legally be excluded

  • Excludes or limits mandatory consumer rights

  • Requires a consumer to waive a right where such waiver is prohibited

  • Excludes liability for conduct where exclusion is prohibited by law

Any limitation or exclusion contained in these Terms applies only to the extent permitted by applicable South African law.

29. Events Beyond Our Reasonable Control

Vivonu will not be responsible, to the extent permitted by law, for delay or inability to perform caused by events reasonably outside our control.

Examples may include:

  • Natural disasters

  • Floods

  • Severe weather

  • Major transport interruptions

  • Strikes or industrial action

  • Widespread power outages

  • Telecommunications failures

  • Major cyber incidents

  • Government restrictions

  • Civil unrest

  • Border disruptions

  • Significant courier-network disruption

  • Other extraordinary events

Vivonu will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.

Mandatory rights relating to delivery, cancellation, refund or other remedies will continue to apply.

30. Complaints and Dispute Resolution

If you are dissatisfied with a Vivonu order, product or service, please contact us so that we can attempt to resolve the matter.

Customer Support Telephone: +27 79 794 8079
Customer Support Email: support@vivonu.co.za

When submitting a complaint, please include where applicable:

  • Your full name

  • Order number

  • Product name

  • Description of the problem

  • Relevant photographs or supporting information

  • Your preferred resolution where applicable

Nothing in this section prevents you from exercising any right to approach an applicable regulator, ombud, tribunal, court or other lawful dispute-resolution body.

31. Changes to These Terms

Vivonu may update these Terms of Service from time to time to reflect changes to:

  • Our business

  • Products

  • Services

  • Technology

  • Website functionality

  • Customer accounts

  • Payment arrangements

  • Delivery arrangements

  • Applicable legislation

  • Regulatory requirements

The current version will be published on our website with an updated Last Updated date.

Changes will apply to future use and transactions as appropriate and will not retrospectively remove rights already acquired under applicable law.

32. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, subject to any mandatory rights or protections that apply.

Any dispute will be dealt with through courts, tribunals, regulators, ombuds or other dispute-resolution procedures having lawful jurisdiction over the matter.

33. Consumer Protection

Nothing in these Terms is intended to exclude, restrict, waive or replace rights available under applicable South African consumer-protection legislation.

Depending on the transaction and circumstances, applicable legislation may include:

  • Consumer Protection Act 68 of 2008 (CPA)

  • Electronic Communications and Transactions Act 25 of 2002 (ECTA)

  • Protection of Personal Information Act 4 of 2013 (POPIA) where relevant

Where a provision of these Terms conflicts with a mandatory statutory consumer right, the applicable legislation will prevail.

34. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent legally permissible.

Where appropriate, the remaining provisions will continue to apply.

Nothing in this section permits an unlawful contractual term to be enforced against a consumer.

35. No Waiver

If Vivonu does not immediately enforce a provision of these Terms, this does not automatically mean that Vivonu has permanently waived that provision or any applicable legal right.

Any waiver will apply only to the extent legally permissible.

This section does not affect mandatory consumer rights.

36. Entire Agreement

These Terms, together with applicable policies incorporated into them, form the terms governing your use of the Vivonu online store and purchases made through it.

Relevant policies may include our:

  • Privacy Policy

  • Returns & Refund Policy

  • Shipping Policy

  • Product-specific terms

  • Promotional terms

  • Other policies displayed on our website

Where specific product or promotional terms lawfully apply to a transaction, those terms should be read together with these Terms.

Nothing in this section limits rights provided by applicable law.

37. Contact Vivonu

If you have questions concerning these Terms, your order, products, payments, deliveries, returns, refunds or other Vivonu services, please contact:

VIVONU
Trading as: Vivonu
Enterprise Type: Private Company
Company Registration Number: 2026/253949/07

Registered Office:
43 Toronto Avenue
Polokwane
Limpopo
0700
South Africa

Customer Support Telephone: +27 79 794 8079
Customer Support Email: support@vivonu.co.za
Website: vivonu.co.za

Please include your order number whenever contacting us regarding an existing order.

© 2026 VIVONU. Trading as Vivonu. All rights reserved.