Shipping policy

VIVONU SHIPPING POLICY

Effective Date: 01/05/2026
Website: www.vivonu.co.za

1. The Vivonu Delivery Experience

At Vivonu, delivery is not merely logistics—it is an extension of our brand promise.

Every order is handled with precision, care, and discretion, ensuring your products arrive in pristine condition, reflecting the elevated standards you expect.

2. Order Processing

Orders are processed within 1–2 business days
Orders placed on weekends or public holidays are processed on the next business day
During high-demand periods, processing times may be slightly extended to maintain quality control

Once your order is prepared, you will receive a confirmation and tracking notification.

3. Shipping Timeframes

South Africa

Standard Delivery: 2–5 business days
Major Cities: Often delivered within 1–3 business days

International Shipping

Estimated Delivery: 5–10 business days (depending on destination)

Please note: delivery timelines are estimates, not guarantees.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

Delivery location
Order size and weight
Selected shipping method

Complimentary shipping may be offered on qualifying orders as part of our premium client experience.

5. Order Tracking

All Vivonu shipments include tracked delivery.

Once dispatched, you will receive a tracking link to monitor your order in real time, ensuring full visibility and peace of mind.

6. Delivery Responsibility

Orders are considered delivered once confirmed by the courier
Vivonu is not liable for:
- Incorrect delivery details provided by the customer
- Missed deliveries due to unavailability
- Loss or theft after confirmed delivery

We encourage clients to ensure accurate and secure delivery information.

7. Delays & Exceptional Circumstances

While we strive for excellence, delays may occur due to:

Courier disruptions
Weather conditions
Customs clearance (for international orders)

Vivonu is not responsible for delays beyond our control but will always support you in resolving any delivery concerns.

8. International Duties & Customs

For international orders:

Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer
These charges vary by country and are not included in Vivonu pricing

We recommend checking your country’s import regulations prior to ordering.

9. Address Accuracy

Clients are responsible for providing complete and accurate shipping details.

Vivonu is not responsible for delays or losses resulting from:

Incorrect addresses
Incomplete contact information

10. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Notify us within 48 hours of delivery
Provide clear photographic evidence

📧 support@vivonu.co.za

We will assess and resolve the matter promptly in line with our quality standards.

11. Lost Shipments

In the rare event of a lost shipment:

Investigations will be conducted with the courier
Resolution timelines depend on courier processes

Vivonu will work diligently to ensure a fair and timely outcome.

12. Policy Updates

Vivonu reserves the right to refine this Shipping Policy to reflect operational improvements or changes in logistics partners.

13. Contact

For shipping-related inquiries: