Order Tracking

Track Your Vivonu Order

We know how important it is to know where your order is.

Once your order has been dispatched, Vivonu will provide tracking information where available so you can follow your parcel from dispatch to delivery.

How do I track my order?

Once your order has been dispatched, your tracking details may be sent to you by email, SMS, courier notification, or another appropriate communication method.

To track your order:

  1. Locate your tracking number in your dispatch notification.
  2. Follow the tracking link provided, where available.
  3. If required, enter your tracking number on the courier's tracking page.
  4. View the latest available delivery status.

Please allow some time after dispatch for the courier's tracking system to activate and display your shipment.

My tracking number isn't working

Tracking information may not become active immediately after your parcel has been handed to the courier.

This is normal, particularly shortly after dispatch.

If your tracking number is still not working after a reasonable period, please contact Vivonu Customer Support:

Email: support@vivonu.co.za
Telephone: +27 79 794 8079

Please include your:

  • Order number
  • Full name
  • Tracking number, if available

This will help us investigate your shipment more quickly.

My tracking hasn't updated

Courier tracking systems may occasionally take time to update.

Updates can sometimes be delayed because of:

  • Weekends
  • Public holidays
  • Courier network delays
  • High-volume periods
  • Remote or outlying destinations
  • Transfers between courier depots
  • Weather or transport disruptions
  • Customs processing for international orders

If your tracking status has not changed for an unusually long period, contact us and we will investigate with the relevant courier or fulfillment provider.

Email: support@vivonu.co.za
Telephone: +27 79 794 8079

My order says "Delivered" but I haven't received it

If your tracking shows Delivered but you cannot locate your parcel, first check whether:

  • Someone else at your address accepted the delivery.
  • Reception, security or building management received it.
  • The parcel was left in an appropriately designated delivery area.
  • A person authorized by you accepted the parcel.
  • A neighbor received the parcel, where appropriate.

If you still cannot locate your order, contact us as soon as reasonably possible:

Email: support@vivonu.co.za
Telephone: +27 79 794 8079

Please provide your order number and tracking number.

We will investigate the delivery with the relevant courier.

My parcel appears to be lost

If your tracking has stopped updating for an extended period or your parcel appears to be lost, please contact us.

We may request:

  • Your order number
  • Full name
  • Tracking number
  • Delivery address
  • Relevant tracking information

Vivonu will work with the relevant courier or fulfillment provider to investigate the shipment and provide an appropriate resolution where necessary.

Can I change my delivery address?

If you need to change your delivery address, contact us as soon as possible.

Email: support@vivonu.co.za
Telephone: +27 79 794 8079

Please provide your order number together with the correct delivery information.

We will make reasonable efforts to assist. However, once an order has entered fulfillment, been collected by the courier or already been dispatched, it may no longer be possible to change the delivery address.

Additional courier or redirection charges may apply where permitted and where a change is possible after dispatch.

Why did I receive more than one tracking number?

Some Vivonu orders may contain products that are stored or fulfilled from different warehouses, suppliers or distribution centres.

As a result, your order may be divided into multiple shipments.

You may receive:

  • More than one tracking number
  • Separate courier notifications
  • Different delivery dates

Receiving one parcel does not necessarily mean the remaining items are missing.

How long does delivery take?

South Africa

For most South African orders, delivery is generally estimated at:

2–7 business days after dispatch

Delivery may take longer for:

  • Remote or outlying areas
  • Large or bulky products
  • Supplier-fulfilled products
  • High-volume periods
  • Courier delays
  • Public holidays
  • Unforeseen circumstances

The delivery estimate shown during checkout or communicated specifically for your order should be used as the primary estimate.

International Orders

Where international shipping is available, delivery may generally take approximately:

7–35 business days after dispatch

International deliveries may take longer because of customs clearance, border processing, destination-country procedures and local courier networks.

What should I do if my delivery is significantly delayed?

If your order has passed its estimated delivery timeframe and tracking has not provided a useful update, contact us:

Email: support@vivonu.co.za
Telephone: +27 79 794 8079

Please include:

  • Your full name
  • Order number
  • Tracking number
  • Delivery address

We will investigate with the relevant delivery provider.

Need Help With Your Order?

Our Customer Support team can assist with:

  • Order tracking
  • Delivery updates
  • Missing parcels
  • Delayed shipments
  • Delivery-address questions
  • Damaged parcels
  • Incorrect deliveries
  • General order enquiries

Vivonu Customer Support

Telephone: +27 79 794 8079
Email: support@vivonu.co.za
Website: vivonu.co.za

Please include your order number whenever contacting us about an existing order so we can assist you more efficiently.

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