Privacy policy

Last Updated: 23 August 2026

At Vivonu, operated by VIVONU, a South African private company trading as Vivonu, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, disclose and protect personal information when you visit or shop through vivonu.co.za, create or use a customer account, place an order, make a payment, communicate with us, subscribe to marketing communications, interact with our website or otherwise use our services.

Nothing in this Privacy Policy is intended to limit any rights available to you under the Protection of Personal Information Act 4 of 2013 ("POPIA") or other applicable South African law.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Returns & Refund Policy and other applicable website policies.

1. Who We Are

Registered Enterprise Name: VIVONU
Trading Name: Vivonu
Enterprise Type: Private Company
Company Registration Number: 2026/253949/07
Country: South Africa

Registered Office:
43 Toronto Avenue
Polokwane
Limpopo
0700
South Africa

Website: vivonu.co.za
Privacy / Customer Support Email: support@vivonu.co.za
Telephone: +27 79 794 8079

For purposes of POPIA, VIVONU is the responsible party in relation to personal information processed through the Vivonu online store where Vivonu determines the purpose and means of processing.

Certain third parties that provide services to us may act as operators on our behalf or as independent responsible parties depending on the circumstances.

2. Information We Collect

The personal information we collect depends on how you interact with Vivonu.

Personal and Contact Information

We may collect information such as:

Full name
Email address
Telephone or mobile number
Billing address
Delivery or shipping address
Province, city, suburb and postal code
Customer account details
Other information you voluntarily provide to us

Order and Transaction Information

When you place or attempt to place an order, we may collect:

Products purchased
Product variants
Quantity ordered
Order number
Order value
Transaction status
Payment confirmation information
Billing information
Delivery information
Shipping method
Tracking information
Returns and refund information
Replacement information
Customer-service communications relating to an order

Customer Account Information

If you create or use a Vivonu customer account, we may process information necessary to:

Create and maintain your account
Authenticate you
Display your order history
Provide order-status information
Store relevant customer preferences
Maintain account security
Assist with customer-service requests

Vivonu customer-account services may be provided using Shopify or related technology providers.

Technical and Device Information

When you access our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website or source
Website interactions
Session information
Approximate location derived from technical information
Cookie identifiers
Device identifiers
Similar technical information

Marketing Information

If you subscribe to our marketing communications or interact with our advertising or promotional campaigns, we may collect:

Email address
Mobile number where applicable
Marketing preferences
Subscription status
Email engagement
Advertising interactions
Promotion or campaign interactions

We aim to collect only information that is adequate, relevant and reasonably necessary for the purposes for which it is processed.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

Visit or browse our website
Create or access a customer account
Add products to your cart
Begin checkout
Place an order
Make or attempt to make a payment
Subscribe to newsletters or marketing communications
Contact customer support
Request a return or refund
Request assistance with an order
Complete an online form
Participate in a promotion, competition or campaign
Communicate with us by email, telephone or social media
Submit a product review or other content
Interact with our advertisements
Use features provided through our website

We may also receive information from service providers involved in providing our services, including:

Shopify
Payment providers
Courier and logistics providers
Fraud-prevention providers
Hosting providers
Analytics providers
Marketing platforms
Customer-support platforms
Other technology providers

4. Why We Process Your Information

We process personal information only where there is an appropriate lawful basis or where processing is otherwise permitted by applicable law.

This may include circumstances where:

You have provided consent.
Processing is necessary to perform or conclude a contract with you.
Processing is necessary to fulfil an order.
Processing is required to comply with a legal obligation.
Processing protects your legitimate interests.
Processing is necessary for our legitimate business interests or those of a third party, provided your rights and interests are appropriately considered.
Processing is necessary to prevent fraud or protect our systems.
Processing is otherwise permitted or required by law.

5. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Confirm and process payments
Arrange delivery
Provide order confirmations
Provide shipping and tracking updates
Communicate with you regarding purchases
Process returns and refunds
Provide replacements where applicable
Provide customer service and support
Create and manage customer accounts
Authenticate customer-account access
Prevent fraud, abuse and unauthorised activity
Protect our website, customers and systems
Improve our products and services
Improve website performance
Analyse website usage
Maintain accounting and business records
Respond to enquiries and complaints
Send marketing communications where legally permitted
Measure advertising and marketing effectiveness
Personalise relevant website and shopping experiences
Manage product reviews or customer feedback
Comply with legal, tax, accounting and regulatory obligations
Establish, exercise or defend legal claims

We will not intentionally process personal information for purposes that are incompatible with the purposes for which it was collected unless such processing is permitted by applicable law.

6. Payments

Payments made through Vivonu may be processed by authorised third-party payment service providers.

Available payment methods may include providers such as Yoco, PayPal, or other payment options displayed during checkout.

Where payments are processed directly by an external payment provider, Vivonu does not intentionally store your complete payment-card number, CVV or other complete card credentials on its own systems.

We may receive limited payment-related information necessary to:

Confirm that payment was successful
Identify a transaction
Process an order
Process a refund
Prevent or investigate fraud
Resolve payment disputes
Maintain accounting records

Payment service providers may process personal information in accordance with their own privacy policies, security requirements and legal obligations.

The payment methods available to you may vary according to your location, transaction, currency or payment provider.

7. Sharing Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, fulfil orders, provide our services, secure our systems or comply with legal obligations.

These parties may include:

Courier and delivery companies
Payment processors and payment gateways
Shopify and related e-commerce technology providers
Website hosting and infrastructure providers
Customer-account providers
Customer-support providers
Email and communications providers
Marketing and advertising platforms
Analytics providers
Fraud-prevention providers
Cybersecurity providers
Warehouses and fulfilment partners
Suppliers involved in fulfilling an order
Accounting professionals
Legal advisers
Other professional advisers
Government authorities
Courts
Regulators
Law-enforcement bodies where legally required

We seek to limit information shared with third parties to information reasonably necessary for the applicable service, transaction or lawful purpose.

Vivonu does not sell personal information simply for monetary consideration.

8. Shopify and E-Commerce Technology

Vivonu uses Shopify and related technologies to operate parts of its online store.

Shopify and related service providers may process information relating to:

Website visits
Shopping carts
Checkout
Orders
Customer accounts
Order status
Payments
Fraud detection
Store security
Analytics
Customer communications
Store administration

Depending on the circumstances, these providers may process information on our behalf or for their own lawful purposes.

Third-party providers may maintain their own privacy policies and terms governing their processing of personal information.

9. Courier, Supplier and Fulfilment Partners

Where reasonably necessary to fulfil your order, we may provide relevant information to courier companies, warehouses, suppliers or fulfilment partners.

This information may include:

Customer name
Delivery address
Telephone number
Email address where required
Order reference
Product information
Delivery instructions

Such information should be used only as reasonably necessary to fulfil, deliver, track or support the relevant order and for other purposes permitted by law.

10. Cookies and Similar Technologies

Vivonu may use cookies, pixels, local storage and similar technologies.

These technologies may help us to:

Keep the website functioning
Maintain your shopping cart
Remember preferences
Maintain customer-account sessions
Secure customer accounts
Understand how visitors use the website
Analyse website traffic and performance
Improve website functionality
Prevent fraud
Detect security threats
Measure advertising effectiveness
Provide relevant advertising where permitted

Some cookies are necessary for the operation of the website.

Other cookies may relate to analytics, functionality, personalisation or advertising.

Where required by applicable law, consent or appropriate choices may be provided for relevant non-essential technologies.

You may also manage cookies through your browser settings or any cookie-management tools available on our website.

Disabling certain cookies may affect the operation or functionality of parts of the website.

11. Analytics and Advertising

Vivonu may use analytics and advertising technologies to understand website usage, evaluate marketing performance and improve our services.

Depending on the technologies enabled on our website, these services may receive information such as:

Device information
Browser information
IP address
Website activity
Product views
Advertising interactions
Referral information
Purchase or conversion information

Where required by applicable law, relevant processing will be subject to appropriate consent or other lawful processing requirements.

12. Direct Marketing

Vivonu may send information about products, promotions, special offers, new arrivals or other marketing communications where permitted by applicable law.

Where POPIA requires consent for electronic direct marketing, we will seek appropriate consent.

Where applicable law permits communication with an existing customer without obtaining new consent, we will process customer information only within the limits permitted by law.

Marketing communications will provide an appropriate way to unsubscribe or opt out where required.

You may also request that we stop sending marketing communications by contacting:

support@vivonu.co.za

Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications concerning:

Orders
Payments
Shipping
Customer accounts
Security
Returns
Refunds
Customer-support matters

13. Information Security

Vivonu takes reasonable and appropriate technical and organisational measures designed to protect personal information against risks including:

Loss
Theft
Unauthorised access
Unlawful processing
Misuse
Unauthorised disclosure
Alteration
Interference
Accidental destruction
Unauthorised destruction

Security measures may include appropriate administrative, organisational, technical and platform-level safeguards.

Where third parties process personal information on our behalf, we seek to use providers capable of implementing appropriate security safeguards.

However, no internet transmission, website, electronic storage system or security measure can be guaranteed to be completely secure.

Customers should take appropriate steps to protect access to their email addresses, devices and customer accounts.

14. Security Compromises and Data Breaches

If we become aware of a security compromise involving personal information under our control, we will take reasonable steps appropriate to the circumstances, which may include:

Investigating the incident
Containing the compromise
Mitigating potential harm
Securing affected systems
Determining the nature and scope of the incident
Taking appropriate corrective measures

Where required by POPIA or other applicable law, Vivonu will notify the Information Regulator of South Africa and affected data subjects in accordance with applicable legal requirements.

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the information involved.

We may retain certain information for purposes including:

Order fulfilment
Customer support
Accounting requirements
Tax requirements
Legal and regulatory compliance
Fraud prevention
Dispute resolution
Returns administration
Warranty or product-support administration
Establishing, exercising or defending legal claims

When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy, de-identify or anonymise it where appropriate and permitted by law.

16. Your Privacy Rights

Subject to POPIA and other applicable law, you may have the right to:

Ask whether we hold personal information about you
Request access to personal information we hold about you
Request correction of inaccurate information
Request correction of incomplete, misleading or outdated information
Request deletion or destruction where legally applicable
Object to certain processing
Withdraw consent where processing is based on consent
Object to direct marketing
Request that marketing communications stop
Lodge a complaint regarding our processing of personal information
Lodge a complaint with the Information Regulator of South Africa

Certain rights may be subject to lawful limitations or exceptions.

To submit a privacy request, contact:

support@vivonu.co.za

Please include sufficient information for us to understand your request.

We may request information reasonably necessary to verify your identity before providing access to, correcting or deleting personal information.

This is intended to protect customers against unauthorised access, alteration or disclosure.

17. Children's Personal Information

Vivonu does not knowingly collect or process children's personal information in circumstances where such processing would be prohibited by applicable law.

Where processing personal information relating to a child is reasonably necessary for a lawful purpose, the information will be handled in accordance with POPIA and other applicable legal requirements.

A parent or legal guardian who believes that a child has provided personal information to Vivonu without appropriate authority may contact:

support@vivonu.co.za

18. International Transfers of Personal Information

Some service providers used by Vivonu may process or store information outside South Africa.

These may include:

E-commerce platforms
Cloud infrastructure providers
Payment providers
Email providers
Analytics platforms
Advertising platforms
Customer-support services
Security providers

Where personal information is transferred outside South Africa, we will take reasonable steps intended to ensure that the transfer is handled in accordance with POPIA and applicable data-protection requirements.

Depending on the circumstances, appropriate safeguards may include:

Applicable data-protection laws in the recipient country
Contractual protections
Binding agreements
Consent where legally appropriate
Other transfer mechanisms permitted by law

19. Automated Processing and Fraud Prevention

Vivonu and its service providers may use automated systems to help identify fraud, suspicious transactions, security threats or other potentially unauthorised activity.

Such systems may consider information such as:

Transaction information
Device information
IP address
Order activity
Payment status
Account activity
Behaviour associated with suspected fraud

Automated tools may assist with risk assessment but will be used subject to applicable legal requirements.

20. Third-Party Websites and Services

Our website may contain links to websites, applications, payment providers, courier platforms, social-media services or other services operated by third parties.

Vivonu does not control independent third-party websites and is not responsible for their privacy practices, security practices, availability or content.

When you interact directly with an independent third party, that provider's own privacy policy and terms may apply.

We encourage customers to review those policies before submitting personal information directly to third parties.

21. Business Changes

If Vivonu undergoes a legitimate corporate transaction such as a restructuring, merger, acquisition, financing arrangement, sale of assets or transfer of business operations, personal information may be transferred where reasonably necessary and legally permitted.

Any processing or transfer of personal information in such circumstances will remain subject to applicable legal requirements.

22. Changes to This Privacy Policy

Vivonu may update this Privacy Policy from time to time to reflect changes to:

Our business operations
Products or services
Technology
Website functionality
Customer-account services
Service providers
Payment providers
Courier or fulfilment arrangements
Marketing practices
Security practices
Applicable legislation or regulatory requirements

The latest version will be published on our website with an updated Last Updated date.

Where required by applicable law, we may provide additional notice regarding material changes.

23. Contact Vivonu

If you:

Have questions about this Privacy Policy
Wish to exercise a privacy right
Believe your personal information has been handled incorrectly
Wish to withdraw consent where applicable
Wish to object to processing
Have a privacy-related complaint

please contact:

VIVONU
Trading as: Vivonu
Enterprise Type: Private Company
Company Registration Number: 2026/253949/07

Registered Office:
43 Toronto Avenue
Polokwane
Limpopo
0700
South Africa

Privacy / Customer Support Email: support@vivonu.co.za
Telephone: +27 79 794 8079
Website: vivonu.co.za

When submitting a privacy request, please provide sufficient information for us to understand and process the request.

We may request reasonable proof of identity where necessary to protect personal information against unauthorised access or disclosure.

24. Information Regulator of South Africa

If you believe your personal information has been processed unlawfully and you are unable to resolve the matter directly with Vivonu, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)

General Enquiries: enquiries@inforegulator.org.za
POPIA Complaints: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Toll-Free: 0800 017 160

Physical Address:
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
2191
South Africa

Further information and complaint procedures are available through the official Information Regulator website.